Terms And Condition Artefact Associates

Warranty and RMA

Standard 3-Year Hardware Warranty
NComputing stands behind the quality of each device we make by including a 3-year hardware warranty from the date of purchase.

Warranty Period
Warranty period starts at date of purchase. Date of purchase will be determined by a valid proof of purchase, including the following information:

    Name of reseller purchased from (typically on the printed Purchase Order)
    Name and address of purchaser
    Purchase date
    Model number(s) of product(s) purchased
    Serial number(s) of product(s) purchased

In the event that a valid proof of purchase is not available, the warranty Start Date will be determined by the date of manufacture. Our newer devices have the Date of Manufacturing clearly printed on the product label (see 1st image below). For older devices, Date of manufacture is based on a date-coded serial number printed on the product label (see 2nd image below).

Out of Warranty
If the serial number validation determines that your NComputing product is out of warranty, NComputing will not replace the defective device. You should purchase a new device from your reseller. For this reason, we encourage you to purchase Extended Hardware Warranty.

Warranty Exclusions
The Warranty is provided to the original Customer only and is not transferable to any third party. This Warranty is voided by the removal or alteration of identification labels on the NComputing product or hardware components.

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